Terms and Conditions
WEBSITE TERMS & CONDITIONS
Medical Department Store | MDK Ventures LLC
Last Updated: July 2025
Customer Service:
Medical Department Store
752 Commerce Dr, Suite 8 · Venice, FL
Phone: 1-866-218-0902
Email: support@medicaldepartmentstore.com
Hours: Mon–Fri 9AM–5PM · Sat 9AM–3PM EST
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
By accessing or using medicaldepartmentstore.com, you agree to be bound by the following terms and conditions. If you do not agree, please do not use this site.
This website is operated by MDK Ventures LLC, doing business as Medical Department Store.
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1. ACCEPTANCE OF TERMS
This website is provided "as is" and on an "as available" basis without warranty of any kind, either express or implied. MDK Ventures LLC may make changes to this site and its content at any time without notice.
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2. MEDICAL INFORMATION DISCLAIMER
The information on this site — including product descriptions, guides, and articles — is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Medical Department Store is a durable medical equipment (DME) supplier, not a licensed healthcare provider.
Always consult a qualified physician or licensed healthcare professional before making decisions about medical equipment or treatment. Your use of any information on this site is entirely at your own risk.
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3. RETURNS & REFUNDS
Original sales receipt must accompany all returns. Items must be in new, unaltered, and unused condition.
- Returns for exchange or refund accepted within 7 calendar days of delivery
- After 7 days, exchange or store credit only, at our sole discretion
- Special orders and custom orders are non-returnable
- A Return Merchandise Authorization (RMA) is required before returning any item
- Approved returns are subject to an 18–40% restocking fee if not being exchanged
- Items returned without contacting us within 7 days will not be refunded
- Damaged or incorrectly shipped items qualify for store credit or full refund
- Customer is responsible for return shipping costs unless the error is ours
See our full Return & Warranty Policy for complete details.
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4. COPYRIGHT
All content on this site — including text, graphics, images, logos, and software — is the property of MDK Ventures LLC dba Medical Department Store and is protected by United States and international copyright laws. © MDK Ventures LLC 2025. All rights reserved.
You may print or save portions of this site for personal, non-commercial use only. Any other reproduction, distribution, or transmission of site content is strictly prohibited without prior written authorization.
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5. TRADEMARKS
All trademarks, service marks, and logos displayed on this site are the property of MDK Ventures LLC or their respective owners. You may not use any marks without express written authorization.
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6. ELECTRONIC COMMUNICATIONS
By using this site or contacting us electronically, you consent to receive communications from us by email, SMS, or site notices.
If you opt in to SMS/text messaging, you agree to receive recurring messages including order updates and promotional offers. Message and data rates may apply. Reply STOP at any time to opt out. Consent to SMS is not a condition of purchase.
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7. ACCEPTABLE USE
The following are strictly prohibited on this site:
- Harassment, abuse, or threatening language of any kind
- Impersonation of any Medical Department Store employee or other user
- Uploading content that is defamatory, obscene, illegal, or objectionable
- Using the site to solicit participation in competing services
- Any activity that interferes with or disrupts the site
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8. REVIEWS & USER CONTENT
By submitting reviews or other content to this site, you grant MDK Ventures LLC a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, and distribute that content in any media. You represent that you own the rights to the content and that it is accurate.
MDK Ventures LLC reserves the right to remove or edit any user-submitted content at its sole discretion.
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9. THIRD-PARTY LINKS
This site may contain links to third-party websites for your convenience. MDK Ventures LLC has no control over and assumes no responsibility for the content or practices of any linked third-party site. Links do not constitute endorsement.
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10. PRICING & TYPOGRAPHICAL ERRORS
If a product is listed at an incorrect price due to a typographical error, MDK Ventures LLC reserves the right to cancel any orders placed at that incorrect price. If your payment has already been processed, a full refund will be issued.
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11. LIMITATION OF LIABILITY
MDK Ventures LLC shall not be liable for any special, incidental, indirect, or consequential damages arising from use of — or inability to use — this site or its products, even if advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so they may not apply to you.
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12. INDEMNIFICATION
You agree to indemnify and hold harmless MDK Ventures LLC, its officers, directors, employees, and agents from any losses, damages, or costs — including attorneys' fees — resulting from your violation of these Terms or any activity related to your account.
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13. TERM & TERMINATION
These Terms are effective upon your use of this site. MDK Ventures LLC may terminate these Terms at any time without notice. Sections covering Copyright, Trademarks, Limitation of Liability, Indemnification, and Governing Law survive any termination.
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14. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. You agree that jurisdiction over any legal proceeding arising from use of this site or purchase of Medical Department Store products shall be in the state or federal courts located in Sarasota County, Florida.
Any claim must be commenced within one (1) year after the cause of action arises.
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15. UPDATES TO THESE TERMS
MDK Ventures LLC may update these Terms at any time. The "Last Updated" date at the top reflects the most recent revision. Continued use of this site after any update constitutes acceptance of the revised Terms.
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Questions? Call 1-866-218-0902 or email support@medicaldepartmentstore.com
Mon–Fri 9AM–5PM · Sat 9AM–3PM EST